Thanks for taking the time to find out more about our products and services. Here we hope you find answers to the most frequent questions related to party rental service. While this is just a partial list, we know this won't cover every contingency, so if you don't see the information you need, please call us at (843) 217-7970 and we will be happy to assist you.
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q. What are your business hours?
A. We are available 7 days a week (8am-9pm). You may email 24/7. We do have emergency customer service in case you have an issue with your unit. We are always here for our customers.
Q: Is overnight delivery or pickup available?
A: Yes we do
Q: When do you set up?
A: We set up the date of the event sometimes the delivery could be the day prior to your actual date of booking. We will call the day before the delivery to confirm time of drop off. Feel free to call with any questions.
Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. J & K Jump and Slide LLC cleans and disinfects after every rental. If you see an issue, please call us and ask for the owner immediately.
Q: Do we have to keep it plugged in the entire time?
A: Yes
Q: What payments do you take?
A: Cash or Credit Cards.
Q: What if we need to cancel?
A: Please call us for details. (843) 217-7970
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. If you need to cancel your order, there is a $15 non refundable fee. Deposit is refundable if there is high chance of inclement weather. If you cancel less than 7 days your deposit is not refundable.
Q: How big are the jumps?
A. The size of the jump is listed on the page once you click on the picture.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 850 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Dry Slides, Waterslides, and Obstacle Courses CAN only be setup on grass or sand.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using Silly String,etc) you will be responsible for all damages up to and including replacement of the unit/blower which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.